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  • Writer's pictureCraig Winterton

Four tips on how to build a great working culture based on trust

Updated: Feb 13, 2020

Building a thriving business and running successful teams requires a well-written strategy, robust planning, and a thriving culture. All three need to be in place, but your culture might just be the most integral part.

The importance of a good working culture in business

Without the right culture you may hit short-term goals, but sustainable success will be a significant challenge. Company culture isn’t just something that appears either, it grows and evolves over time. You need to attend to it because if it turns toxic it could cause rot that spreads throughout the business.

Having worked in high-growth start-ups (Groupon, Scape Technologies), a highly successful digital business (, and a large corporate organisation (Lloyds Banking Group) the same principle of culture rings true. In all the businesses I have worked in there has been a growing emphasis on culture. Regardless of size, businesses are coming to accept, as do I, that people should feel free to enjoy themselves at work. When companies treat their employees like adults, the workforce is happier, more engaged and free to produce their best work.

With so much importance being placed on the working culture of modern business, here are some tips for businesses wanting to build an environment their teams love:

1. Never stop cultivating trust in your team

How many rules do you currently have in your organisation and do you really need all of them? When you start treating people like adults they tend to act like adults. I was hired to be a disruptor at Lloyds - to build digital awareness and skills, challenge traditional ways of doing things. Doing that in a 250-year-old institution is hard but the way we approached it was to build trust, test a few things, and prove nothing has to ‘break’ to make strides forward.

2. Empower the team to have influence over the culture they want to be a part of

It isn’t just about ping pong tables, dogs in the office and your dress code. Culture shouldn’t be designed at the top in this way. It’s about how well information is communicated upwards, downwards, sideways and diagonally, and how valued it is. This freedom emphasises trust, builds relationships across departments and encourages personality and creativity. It is then up to you as a leader to encourage and allow this culture to develop, facilitating the needs of your employees wherever possible.

3. Role model culture from the top

I know I just said that the culture shouldn’t be depicted from the top, but it should absolutely be role modelled from there. This is particularly important for smaller businesses looking to grow, where every

one knows everyone already. How leaders act and interact with the business sets the tone, so think about your conduct inside and outside the office, because you may not be aware of the impact your actions are having on the business. Leaders’ behaviour should be consistent with and reinforce cultural goals, behaving in a way that is at odds with this can not only undo any progress made, but risk dismantling the belief the team have in the culture they thought they had.

4. Find a way to measure your culture

People tell me all the time that culture is fluffy, intangible and impossible to measure but it just simply isn’t true. Give yourself a two hour workshop and I guarantee you will come up with numerous ways to measure it.

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